My recent experience with Sephora Online

Hey Everyone,

I just want to start this post off with saying my issues are with the Australian version of Sephora not America, my two experiences with the in-store Sephora’s in America were fine.

This all started with the 20% off sale that Sephora had for Black Card members. I jumped on that and invited a friend to join in on my order. That was all fine and my package arrived on time, and thats about where the fun ended as my order was half WRONG.

Thankfully the thing that I had gotten for my friend was fine, so I could give that to her and that wasn’t something I had to stress about.

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So, I sent this photo both to my friends and Sephora when they asked for a photo of what I received. In this photo you can clearly see what is wrong. I got brushes instead of my Tarte Sampler pack and a POWDER foundation instead of a LIQUID foundation.

So you know, I did the right thing and sent an email to Sephora asking for the correct products, gave them my order number and what I had got rather then what I had ordered.

A week later I finally got a reply and they asked for a photo and a list of what I was meant to get. So I did that and I tried to point out that I didn’t order the powder foundation but the liquid. As you can clearly see in this photo that there are two liquid foundation on my order not a powder and liquid.

After I fire off that email, I don’t hear anything for over a week, and then out of no where I get a text message that I will be expecting an order from Sephora in the next few days. Queue some drama with Aus Post but ah well, my friend managed to get my package for me Tuesday afternoon.

AND IT WAS WRONG AGAIN!!

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There is a theme of getting my orders half wrong apparently, because this time my Tarte item came, which I love and I can’t wait to use. But once again the foundation I was after did not arrive. They sent me the powder foundation again! Even though I had asked for the liquid version and was told that if they didn’t have my shade in stock I would be refunded.

I have sent off another email letting them know that I have gotten the wrong order and sent them a unedited photo of the picture above. So we shall see what happens now, I will make sure to post an update when I find out.

***Update***

I got a refund for the foundation.

So yea, I don’t think I will ever order from Sephora online again, because this is just beyond ridiculous in regards to getting my order right.

Let me know what your experiences have been.

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I hope to see you next time.

Ja~ne!

 

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2 thoughts on “My recent experience with Sephora Online

  1. I’ve ordered from them once. It took forever, I had to pick it up from a TOLL distribution agent and every time I look online at other things, they are out of stock. So shabby. I lost my mind with excitement when they launched here but it’s been a massive disappointment. There just aren’t enough options for certain brands for us here in Australia!

    Like

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